Hi there. Welcome to my blog!
My name is Christophe Van Bael. I have a background in computational linguistics and speech technology. I studied in Antwerp (Belgium) and Edinburgh (UK), and I did a PhD in Nijmegen (The Netherlands). Soon after leaving academia, I fell in love with customer experience design.
Ever since, I help organizations (re)connect with their customers by making customer touch points and the overall customer journey more enjoyable and efficient. This results in higher levels of customer satisfaction at reduced costs, and it contributes to the development of lasting and mutually beneficial customer relationships.
This blog is about customer experience design, customer engagement and contact center optimization.
I hope that this blog will:
- delight and encourage customers;
- inform and inspire customer service/experience providers;
- engage you to share your questions, experiences, ideas and opinions.
Enjoy the ride, spread the word, and please take your time to inspire us all with your ideas.
Get in touch
I would like to learn more from you, so please feel free to connect through any of the channels below:
