Christophe Van Bael http://www.christophevanbael.com Customer experience design, customer engagement and contact center optimization Tue, 07 Dec 2010 14:04:33 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Shocking: Bad customer service to drive sales http://www.christophevanbael.com/shocking-bad-customer-service-to-drive-sales/ http://www.christophevanbael.com/shocking-bad-customer-service-to-drive-sales/#comments Mon, 29 Nov 2010 19:30:13 +0000 Christophe Van Bael http://www.christophevanbael.com/?p=744 http://www.christophevanbael.com/shocking-bad-customer-service-to-drive-sales/feed/ 11 Great idea: Mykea lets you customize IKEA furniture and sell your designs online http://www.christophevanbael.com/mykea-lets-you-customize-ikea-furniture-and-resell-your-designs/ http://www.christophevanbael.com/mykea-lets-you-customize-ikea-furniture-and-resell-your-designs/#comments Thu, 25 Nov 2010 23:22:36 +0000 Christophe Van Bael http://www.christophevanbael.com/?p=699 http://www.christophevanbael.com/mykea-lets-you-customize-ikea-furniture-and-resell-your-designs/feed/ 3 Ryanair crew locks toilets, turns out lights and leaves plane as passengers stage sit-in http://www.christophevanbael.com/ryanair-crew-locks-toilets-turns-out-lights-and-leaves-plane-as-passengers-stage-sit-in/ http://www.christophevanbael.com/ryanair-crew-locks-toilets-turns-out-lights-and-leaves-plane-as-passengers-stage-sit-in/#comments Wed, 17 Nov 2010 20:31:55 +0000 Christophe Van Bael http://www.christophevanbael.com/?p=681 http://www.christophevanbael.com/ryanair-crew-locks-toilets-turns-out-lights-and-leaves-plane-as-passengers-stage-sit-in/feed/ 12 Customer experiences are only as strong as their weakest link http://www.christophevanbael.com/customer-experiences-are-only-as-strong-as-their-weakest-link/ http://www.christophevanbael.com/customer-experiences-are-only-as-strong-as-their-weakest-link/#comments Mon, 15 Nov 2010 21:02:14 +0000 Christophe Van Bael http://www.christophevanbael.com/?p=617 http://www.christophevanbael.com/customer-experiences-are-only-as-strong-as-their-weakest-link/feed/ 0 Coffee, social media, marketing and customer engagement http://www.christophevanbael.com/coffee-social-media-marketing-and-customer-engagement/ http://www.christophevanbael.com/coffee-social-media-marketing-and-customer-engagement/#comments Mon, 01 Nov 2010 22:10:16 +0000 Christophe Van Bael http://www.christophevanbael.com/?p=499 http://www.christophevanbael.com/coffee-social-media-marketing-and-customer-engagement/feed/ 0 Dutch comedian starts campaign against help desk terror http://www.christophevanbael.com/dutch-comedian-starts-campaign-against-helpdesk-terror/ http://www.christophevanbael.com/dutch-comedian-starts-campaign-against-helpdesk-terror/#comments Thu, 28 Oct 2010 07:04:30 +0000 Christophe Van Bael http://www.christophevanbael.com/?p=457 http://www.christophevanbael.com/dutch-comedian-starts-campaign-against-helpdesk-terror/feed/ 11 Closing the loop: Social media and business process reengineering http://www.christophevanbael.com/closing-the-loop-social-media-and-business-process-reengineering/ http://www.christophevanbael.com/closing-the-loop-social-media-and-business-process-reengineering/#comments Thu, 09 Sep 2010 06:05:18 +0000 Christophe Van Bael http://www.christophevanbael.com/?p=397 http://www.christophevanbael.com/closing-the-loop-social-media-and-business-process-reengineering/feed/ 0 Can brands still ignore social media? http://www.christophevanbael.com/can-brands-still-ignore-social-media/ http://www.christophevanbael.com/can-brands-still-ignore-social-media/#comments Thu, 19 Aug 2010 22:01:56 +0000 Christophe Van Bael http://www.christophevanbael.com/?p=357 http://www.christophevanbael.com/can-brands-still-ignore-social-media/feed/ 11 Self-service and the impact on traditional customer service http://www.christophevanbael.com/self-service-and-the-impact-on-traditional-customer-service/ http://www.christophevanbael.com/self-service-and-the-impact-on-traditional-customer-service/#comments Tue, 17 Aug 2010 11:15:45 +0000 Christophe Van Bael http://www.christophevanbael.com/?p=207 http://www.christophevanbael.com/self-service-and-the-impact-on-traditional-customer-service/feed/ 11 Social media for one-way communication. http://www.christophevanbael.com/social-media-for-one-way-communication/ http://www.christophevanbael.com/social-media-for-one-way-communication/#comments Fri, 06 Aug 2010 10:19:54 +0000 Christophe Van Bael http://www.christophevanbael.com/?p=176 http://www.christophevanbael.com/social-media-for-one-way-communication/feed/ 11 Chaos at the movie theater. What would you have done? http://www.christophevanbael.com/chaos-at-the-movie-theater/ http://www.christophevanbael.com/chaos-at-the-movie-theater/#comments Wed, 04 Aug 2010 17:00:33 +0000 Christophe Van Bael http://www.christophevanbael.com/?p=66 http://www.christophevanbael.com/chaos-at-the-movie-theater/feed/ 10